Swimming Course Terms & Conditions
These Terms & Conditions (“Terms”) apply to all students, parents and guardians participating in swimming lessons and programmes conducted by Super Panda Swim School (“Super Panda”, “we”, “us” or “our”).
By submitting a registration form, booking a trial lesson, enrolling in a course, or making any payment to Super Panda, the student or the student’s parent/guardian confirms that they have read, understood and agreed to these Terms & Conditions.
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1. Course Registration & Enrolment
1.1 Registration
a. All students must complete the required registration information before commencing regular lessons.
b. Parents/guardians are responsible for providing accurate and up-to-date information, including the student’s name, contact details and any relevant medical or safety information.
c. Registration and class placement are subject to availability.
d. Registration does not guarantee a particular class, coach, venue or schedule until the class arrangement has been confirmed by Super Panda.
1.2 Trial Lessons
a. Trial lessons may be offered subject to availability and the prevailing trial arrangements.
b. A trial lesson does not guarantee a permanent place in a regular class.
c. Regular enrolment is subject to class availability and completion of the required registration and payment procedures.
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2. Children’s Group Swimming Classes
2.1 Course Structure
a. Children’s group classes are normally conducted once a week for 45 minutes, with four lessons per month.
b. Each student is assigned a fixed weekly class slot.
c. The monthly tuition fee is based on the student’s reserved class slot and course arrangement, rather than the number of lessons actually attended.
d. Class placement may be determined according to the student’s age, swimming ability, experience and learning level.
2.2 Class Size & Placement
a. Super Panda will make reasonable efforts to maintain an appropriate class size and learning environment.
b. Super Panda reserves the right to move a student to another suitable class or level when necessary based on the student’s progress, ability, safety or operational requirements.
c. Parents/guardians may request a class transfer, but any transfer is subject to availability and is not guaranteed.
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3. Adult Group Swimming Classes
3.1 Course Structure
a. Adult group courses consist of 10 lessons to be completed within a 3-month course period.
b. The course fee must be paid in full upon registration.
c. The course period begins from the first scheduled lesson unless otherwise confirmed by Super Panda.
d. Students are responsible for completing all 10 lessons within the applicable course period.
3.2 Absence & Make-Up
a. Adult group make-up arrangements are generally handled on a whole-class basis and are subject to Super Panda’s approval and availability.
b. Individual make-up lessons are generally not provided for adult group classes unless otherwise approved.
c. Students may be absent for consecutive lessons provided that all 10 lessons can still be completed within the applicable 3-month course period.
d. Any lessons not completed within the course period will normally be forfeited and will not be refunded or carried forward.
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4. Private Swimming Lessons
a. Private lessons are arranged according to the agreed number of lessons, duration, venue and fee.
b. Private lesson packages are subject to the validity period stated at the time of purchase.
c. A private lesson cancelled with less than one day’s prior notice, or a lesson missed without notice, will generally be considered a completed lesson.
d. All lessons within a package must be completed within the applicable validity period.
e. Unused lessons after the expiry of the package validity period will be forfeited and will not normally be refunded or rescheduled.
f. Requests to change the date or time of a private lesson are subject to coach and venue availability.
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5. Fees & Payment
5.1 General Payment Rules
a. All course fees must be paid according to the payment schedule communicated by Super Panda.
b. For children’s group classes, monthly tuition fees are normally due by the 1st day of each month.
c. For adult group courses and private lesson packages, payment is generally required in full before or upon commencement of the course/package.
d. Fees are based on the applicable course arrangement and are not automatically adjusted according to individual attendance.
5.2 New Children’s Enrolment
a. New children’s group students are required to pay one month’s tuition fee plus one month’s deposit upon registration, unless otherwise stated.
b. The deposit is used to offset the student’s final month’s tuition fee when the student withdraws in accordance with the required notice period.
c. The deposit does not normally cover temporary absence, holidays or an unpaid regular month while the student remains enrolled.
5.3 Late Payment
a. Parents/guardians and students are responsible for making payment by the applicable due date.
b. Super Panda may suspend lessons or release the student’s reserved class slot if payment remains outstanding.
c. Lessons missed as a result of suspension due to outstanding payment will not normally be eligible for make-up or refund.
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6. Withdrawal & Cancellation
6.1 Children’s Group Classes
a. A minimum of one month’s advance notice is required for withdrawal from a children’s group class.
b. The student is expected to remain enrolled during the notice period.
c. Subject to the required notice being provided, the deposit will be used to offset the final month’s tuition fee.
d. Students may not simply stop attending or stop paying for an entire month during the notice period, as the class slot remains reserved for the student.
e. The notice period allows Super Panda reasonable time to offer the vacant class slot to another student.
f. Failure to provide the required notice may result in the deposit being used to cover the required notice period and may affect the refundability of the deposit.
6.2 Adult Group Classes
a. Adult group course fees are generally non-refundable once the course has commenced.
b. Withdrawal from an adult group course does not automatically entitle the student to a refund for unused lessons.
c. Exceptional circumstances may be considered by Super Panda on a case-by-case basis.
6.3 Re-enrolment
a. Students who withdraw and later wish to return must register again subject to class availability.
b. Re-enrolment will be subject to the prevailing course fees, schedules and Terms & Conditions at the time of re-registration.
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7. Absence Policy
7.1 General Absence
a. Students are expected to attend their scheduled lessons regularly.
b. Personal absence, travel, family commitments, school activities or other non-medical reasons do not automatically entitle the student to a refund or fee reduction.
c. For children’s group classes, students who are unable to attend should provide at least one day’s prior notice.
d. Where applicable, a make-up lesson may be arranged subject to availability.
e. Make-up lessons are not guaranteed and may be arranged at another suitable class timing, venue or with another coach.
7.2 Same-Day Cancellation & No-Show
a. Same-day cancellation, late cancellation or failure to attend without prior notice will generally be treated as a completed lesson.
b. Such lessons will not normally be eligible for a make-up lesson or refund.
7.3 Medical Absence
a. Students absent due to illness may be required to provide a valid medical certificate (MC).
b. For children’s group classes, a maximum of one medical make-up lesson per calendar month may be arranged, subject to availability.
c. The medical certificate should cover the date of the missed lesson.
d. A make-up lesson that has been arranged but subsequently missed by the student will normally be forfeited.
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8. Long-Term Medical Leave
a. Students who are unable to participate in swimming lessons for an extended period due to medical reasons may submit supporting medical documentation to Super Panda.
b. A temporary suspension or withdrawal due to long-term medical circumstances may be considered on a case-by-case basis.
c. Any approved suspension or special arrangement is subject to Super Panda’s approval and operational availability.
d. Where a student withdraws due to a qualifying long-term medical condition and sufficient supporting documentation is provided, Super Panda may consider the treatment of the deposit on a case-by-case basis.
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9. Prolonged Absence & Automatic Withdrawal
a. A student’s class slot remains reserved while the student remains enrolled, even if the student does not attend.
b. Missing an entire month does not automatically cancel the student’s enrolment or waive the monthly tuition fee.
c. If a student is absent for two consecutive months without prior notice or communication, Super Panda may consider the student to have withdrawn from the programme.
d. In such circumstances, outstanding fees remain payable and the deposit will generally not be refundable.
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10. Class Transfers & Schedule Changes
a. Requests to change a student’s regular class day, time or venue are subject to availability.
b. Super Panda cannot guarantee that an alternative class slot will be available.
c. Once a new class arrangement is confirmed, the previous class slot may be released to another student.
d. Temporary make-up arrangements do not constitute a permanent change of class.
e. Super Panda reserves the right to adjust class schedules, venues or coaches when reasonably necessary due to operational, facility or safety requirements.
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11. Coach Changes & Substitute Coaches
a. Super Panda may assign a substitute or alternative coach when the regular coach is unavailable.
b. A change of coach does not automatically constitute cancellation of the lesson and does not normally entitle the student to a refund or make-up lesson.
c. Super Panda will make reasonable efforts to maintain continuity and quality of instruction.
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12. Weather, Lightning & Pool Closures
a. Swimming lessons may continue during rain when the swimming pool remains open and the lesson is considered safe to conduct.
b. Swimming pools may temporarily close due to lightning risk, haze, severe weather or other safety considerations.
c. The decision to close a public or private swimming facility is made by the relevant pool management or facility operator.
d. Coaches and Super Panda do not control the pool’s closure decisions.
e. Parents/guardians and students should refer to the relevant pool management for the latest pool closure information when necessary.
f. Where the pool is closed but a safe alternative lesson can be conducted, Super Panda may arrange land-based training, swimming theory or SwimSafer theory where appropriate.
g. Where neither swimming nor an appropriate alternative lesson can be conducted, Super Panda will determine the appropriate arrangement based on the circumstances and operational availability.
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13. Public Holidays & Scheduled Breaks
13.1 Public Holidays
a. Regular lessons are generally not conducted on Singapore Public Holidays unless otherwise notified.
b. Where a scheduled lesson falls on a Public Holiday, the applicable fee arrangement will be communicated or calculated by Super Panda where required.
13.2 Fifth Week
a. Children’s group classes are structured around four lessons per month.
b. The 5th occurrence of a scheduled weekday in a month is normally a scheduled break.
c. No regular lesson will be conducted during the fifth-week break unless otherwise arranged or notified by Super Panda.
d. The fifth-week arrangement is part of the overall monthly course structure and does not constitute a missed lesson.
13.3 Chinese New Year
a. No regular lessons will normally be conducted on Chinese New Year’s Eve and during Super Panda’s announced Chinese New Year break.
b. The applicable holiday arrangements will be communicated to students and parents in advance.
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14. Punctuality & Late Arrival
a. Students should arrive at the swimming venue approximately 5–10 minutes before their scheduled lesson.
b. Students arriving late will not normally receive an extension of the lesson.
c. The lesson will end at the scheduled time regardless of the student’s arrival time.
d. Super Panda is not responsible for lesson time lost due to late arrival.
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15. Swimming Attire & Equipment
a. Students must wear suitable swimming attire and bring appropriate personal equipment such as swimming goggles.
b. Super Panda may require students to wear the designated Super Panda swimming cap during lessons for identification and safety purposes.
c. Students are responsible for their personal belongings and equipment.
d. Super Panda is not responsible for lost, stolen or damaged personal belongings.
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16. Student Health & Safety
a. Swimming is a physical activity and students participate at their own risk within the limits permitted by applicable law.
b. Parents/guardians must inform Super Panda of any relevant medical condition, allergy, injury, disability or other circumstance that may affect the student’s ability to participate safely.
c. Students must follow the instructions of the coach and swimming pool staff at all times.
d. Students must not participate in lessons if they are unwell or have a condition that may pose a risk to themselves or others.
e. Super Panda reserves the right to stop or decline a lesson where the coach reasonably considers that participation may create a safety risk.
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17. Parent & Guardian Responsibilities
a. Parents/guardians are responsible for their child’s supervision before and after the lesson and outside the designated teaching area.
b. Parents/guardians must ensure that their child follows the rules of Super Panda and the swimming facility.
c. Parents/guardians should not enter the teaching area or interrupt the coach during a lesson unless there is an emergency or the coach has given permission.
d. Parents/guardians are responsible for ensuring that their child arrives at the correct venue and class on time.
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18. Student Conduct
a. All students and parents/guardians are expected to behave respectfully towards coaches, staff, pool personnel and other students.
b. Bullying, abusive language, threatening behaviour, deliberate disruption or unsafe behaviour will not be tolerated.
c. Super Panda may suspend or terminate a student’s participation where their behaviour creates a safety or operational concern.
d. Any decision regarding suspension or termination will be made based on the circumstances and subject to applicable laws and regulations.
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19. SwimSafer Programme & Assessments
a. Students enrolled in SwimSafer-related programmes will receive training based on the applicable SwimSafer programme requirements and their individual swimming ability.
b. Progression to the next stage is based on the student’s readiness and performance.
c. Super Panda does not guarantee that a student will pass a SwimSafer assessment.
d. Assessment registration, dates and venues are subject to availability and the requirements of the relevant SwimSafer assessment system and provider.
e. Assessment fees, where applicable, are separate from regular swimming lesson fees unless otherwise stated.
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20. Refund Policy
a. Super Panda generally does not provide refunds for completed lessons, missed lessons, expired lesson packages or unused lessons caused by the student’s personal circumstances.
b. Refund requests, where applicable, should be submitted as soon as reasonably possible.
c. Any refund request will be considered according to these Terms & Conditions and the circumstances of the case.
d. Super Panda reserves the right to determine whether an exceptional refund, credit or alternative arrangement may be offered.
e. Where a refund or credit is approved, the amount and method will be determined by Super Panda.
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21. Photography, Video & Promotional Use
a. Super Panda may occasionally take photographs or videos during lessons, activities or events for educational, administrative or promotional purposes.
b. Where images or videos are intended for public promotional use, Super Panda will seek appropriate consent where required.
c. Parents/guardians who do not wish their child’s image to be used for promotional purposes should inform Super Panda.
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22. Personal Information
a. Personal information provided during registration may be used for course administration, payment verification, scheduling, communication, student management and other purposes reasonably related to the operation of Super Panda’s swimming programmes.
b. Parents/guardians and students should ensure that the information provided to Super Panda is accurate and up to date.
c. Super Panda will handle personal information in accordance with applicable Singapore laws and regulations.
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23. Liability & Risk
a. Swimming and physical activities involve inherent risks, including but not limited to slips, falls, physical injuries and water-related incidents.
b. Super Panda and its coaches will take reasonable measures to conduct lessons safely and in accordance with the rules and requirements of the relevant swimming facility.
c. Students and parents/guardians are responsible for following safety instructions and providing accurate information regarding relevant medical or safety conditions.
d. Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under Singapore law.
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24. Changes to Courses, Fees & Schedules
a. Super Panda may make reasonable changes to course fees, schedules, venues, coaches, class arrangements or programme structures from time to time due to operational, facility, staffing or programme requirements.
b. Where a change materially affects an existing student’s course arrangement, Super Panda will provide reasonable notice where practicable.
c. The applicable fees and Terms & Conditions will be communicated to students or parents/guardians when relevant.
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25. Amendments to These Terms & Conditions
a. Super Panda may update these Terms & Conditions from time to time to reflect changes in our services, operating procedures, safety requirements or applicable regulations.
b. The latest version published on the Super Panda website will be the current version of these Terms & Conditions.
c. Where material changes affect existing students, Super Panda will provide reasonable notice where appropriate.
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26. Interpretation
a. These Terms & Conditions should be read together with any specific course information, registration information, fee notices or written arrangements provided by Super Panda.
b. If there is any inconsistency between these general Terms & Conditions and a specific written arrangement confirmed by Super Panda, the specific confirmed arrangement will apply to that particular matter.
c. Super Panda reserves the right to make reasonable decisions regarding matters not specifically covered in these Terms & Conditions, taking into consideration the circumstances, fairness, safety and operational requirements.
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27. Contact Us
If you have any questions regarding these Terms & Conditions or Super Panda’s swimming programmes, please contact us:
Super Panda Swim School
WhatsApp: 8688 0866
Website: www.superpandaswimming.sg